Manager, Strategic Operations & Analytics

Mis à jour: May 3, 2023
Emplacement: Philadelphia, PA, United States
Identification d’emploi: 148201


You're ahead of the curve in market access trends and market dynamics.
You know what needs to be done, and your penchant for strategic delegation and problem-solving makes it happen.


The Manager of Strategy ensures that services & strategic solutions are proposed and delivered effectively. They apply extensive and in-depth knowledge of the healthcare marketplace to guide patient services program strategy, design, implementation, and daily operations by providing subject matter expertise. They will use data and field intelligence to aggregate issues & opportunities and identify program solutions. They bridge the gap between client and Syneos Health program operations (analytics, training, program design, and business recommendations/development) to ensure patient services program meets the client’s goals. Additional responsibilities include:

  • Communicate regularly and effectively with the client on clarity of program deliverables, client provided requirements, and risks & potential opportunities associated with solutions
  • Responsible for ensuring CRM delivers on field and client needs (if applicable) AND optimal field effectiveness
  • Provide consulting support to program management to ensure teams meet client program strategic priorities, goals, and metrics.
  • Manage program(s) metric definition, tracking, and reporting/dashboard delivery
  • Deliver team impact analysis/program ROI, ensure program(s) meet performance expectations/SLA and identify opportunities to improve field effectiveness
  • Analyze program and market trends to capitalize on opportunities and provide solutions to upcoming challenges
  • Use Business Acumen to assist clients in development of strategic direction and implementation of tactics
  • Build & Maintain knowledge of regulatory requirements, laws, and guidelines that relate to commercial or regulatory programs to support client initiatives
  • Support development and delivery of compliant training materials
  • Lead planning of business review processes, in partnership internal & external partners to ensure that immediate client expectations are met as well as aligned with long term client strategy
  • Through client engagements identify potential new opportunities or field strategy and coordinate with management and business development appropriately
  • Work with client and program management to understand the objectives and the scope of any proposed program enhancements and is able to translate customer expectations and requirements to internal, cross functional delivery teams

Job Requirements

At Syneos Health, we are dedicated to building a diverse, inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to apply anyway. At times, we take into consideration transferrable skills from previous roles. We also encourage you to join our Talent Network to stay connected to additional career opportunities. 

Along with a results-oriented mindset, self-assurance and an engaging manner, the ideal candidate has:

  • Bachelor’s Degree
  • Must have experience with Dashboard Development & Analytics with Business Intelligence Tool [Advanced BI Tool Experience, SQL
  • Advanced Excel and Analytical Skills required
  • Must have experience with Business planning and market analysis, defining program metrics / team management, analyzing CRM data
  • Strong oral, written, and group communication skills, working with and presenting to Director Level & above associates
  • Digital Marketing and Analytics experience preferred
  • Working in Pharmaceutical / HealthCare Industry preferred

Interviews may be conducted in person at an on-site interview location. For any in person interviews, local Covid safety guidelines will be followed.   

At Syneos Health, we believe in providing an environment and culture in which our people can thrive, develop and advance. We reward and recognize our people by providing valuable benefits and a quality of life balance.

Why Syneos Health? Join a game-changing global company that is reinventing the way therapies are developed and commercialized. Here, you’re essential in solving and executing against today’s toughest commercialization challenges facing the world’s leading healthcare companies. From the very beginning, you’ll be supported by team members who, like you, aren’t afraid to try something new. You'll gain exposure and work in a dynamic environment to create better, smarter, faster ways to get biopharmaceutical therapies to patients.

WORK HERE MATTERS EVERYWHERE | How will you accelerate bringing Market Access solutions to clients?

Syneos Health companies are equal opportunity employers. 

Syneos Health has a voluntary COVID-19 vaccination policy.  We strongly encourage all employees to be fully vaccinated.  Additionally, certain local governments or Syneos Health customers may have vaccine requirements that apply to some of our employees.  These employees are required to submit proof of vaccination to Syneos Health and maintain compliance with these requirements. 

At Syneos Health, we believe in providing an environment and culture in which Our People can thrive, develop and advance. We reward and recognize our people by providing valuable benefits and a quality-of-life balance.   The benefits for this position will include a competitive compensation package, Health benefits to include Medical, Dental and Vision, Company match 401k, eligibility to participate in Employee Stock Purchase Plan and flexible paid time off (PTO) and sick time. Because certain states and municipalities have regulated paid sick time requirements, eligibility for paid sick time may vary depending on where you work. Syneos complies with all applicable federal, state, and municipal paid sick time requirements.


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