Technical Solutions Lead

Overview

Our Technical Solutions Lead is responsible for overseeing all software application architecture related to Syneos Health Communications agencies. The Technical Solutions Lead is responsible for researching, reviewing and making recommendations on any new and existing software applications or innovations from a perspective of design, integration and technical fit with other systems. In addition, they will also act as lead for user support for existing and future platforms. The Technical Solutions Lead will partner with Syneos Health IT and Boldsky Tech Solutions to provide system updates, integrations, or new tool implementation as needed.

 Are you ready to take on your next challenge in this Technical Solutions Lead role with Boldsky.

Responsibilities

• Responsible for writing, auditing and ensuring adherence to SOP’s within systems, and course correcting where applicable.
• Including, but not limited to:
  • Project and Resource Management platforms
  • Font Management platform and process
  • Finance Scoping platform
  • Analytics management

• Develops recommendations for streamlining business practices utilizing the system, including assessment of current standards, evaluation and providing recommendations to executive leadership, creating pilot programs, where applicable, standardizing training and communication plan for new initiatives within the system.

• Excellent communication and presentation skills, including strong interpersonal skills (e.g. sensitivity, understanding and maturity level in situations and surroundings).
• Ability to work as a part of a cross-functional team including flexibility to support multiple locations when necessary.
• Ability to comfortably and confidently turn complex systems into solid technical and high level project plans.
• Engage directly with internal leadership teams such as Creative, Account and Operations to capture business requirements and transform these through analysis and design into technical solutions.
• Inform key leadership stakeholders about updated costs, product development processes and yearly budgets.
• Working with Tech Solutions team to offer troubleshooting solutions for users in real time and develop triage system.
• Participate in leadership tech discussions and be able to articulate timelines and scope changes.
• Maintain compliance standards with IT and Business Units, including user structure and set up between cross-functional teams.

Job Requirements

• Bachelor's Degree or Higher, or equivalent work experience
• Minimum 5 years of experience with ad agency network administration and design technology systems
• Organizational and time management skills: To keep projects on schedule and within budget.
• Experience in software engineering and design architecture within an ad agency setting, including Font Management, Project Management, Resource Management and Scoping platforms
• Advanced understanding of business analysis techniques and processes
• Extensive knowledge and experience working with operating systems within an ad agency setting
• Experience developing, supporting and managing IT and cloud infrastructure platforms, including Digital Asset Management (DAM) systems
• Sound knowledge of various operating systems and database

• Creative studio and/or agency experience
• Demonstrated experience learning new industry, company, product, and/or technical developments of the client's business as well as the agency business
• Ability to understand and write coding languages
• Professional Cloud Solutions Architect Certification

At Syneos Health Communications, we believe in providing an environment and culture in which our people can thrive, develop and advance. We reward and recognize our people by providing valuable benefits and a quality of life balance.

Syneos Health Communications is the only healthcare communications network that is part of a company on the frontlines of healthcare, with a clear view into the everyday complexities of life and health. As part of Syneos Health™, our agencies — consisting of leading brands and experts in advertising, branding, public relations, managed markets and medical communications — are engaged in every point of influence in health, providing real-world insight into markets and audiences in ways that no other partner could.

WORK HERE MATTERS EVERYWHERE | How will you accelerate bringing new therapies to patients?

Syneos Health is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled) 

As a healthcare company we have an important responsibility to protect individual and public health. Except in those locations where state or local law impacts this vaccination requirement, this position will require individuals to be fully vaccinated against COVID-19 as part of their job responsibilities unless an exemption can be confirmed based on a medical condition, sincerely-held religious belief, or other reasons recognized by applicable law. Submission and approval of an exemption request does not necessarily guarantee that an accommodation can be provided for any specific job.