Digital Learning/Learning Management System (LMS) Analyst - Remote - Contract

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Mis à jour: December 1, 2022
Emplacement: Nationwide, United States
Identification d’emploi: 145793


You’re driven, resourceful, and above all else - remarkably smart.
You love a good challenge. You are the first to roll up your sleeves and work with relentless energy until you solve the unsolvable, beat the unbeatable and you always come out on top. Passable doesn’t cut it – you’ve got fire in your belly to learn more, do more and be more. For you, the sweetest success is shared success and you’re known for your good nature. You’ll fit right in at Syneos Health where we surround ourselves with the most talented and agile professionals in the industry, but we check our egos at the door.



The Digital Learning Analyst is responsible for managing the life cycle of content (uploading, update, expiring, etc.) in several learning technology platforms, in accordance with established data integrity, roster rules, and processes for each of the functional business units.  A primary role of this position will be to administer new hire curricula, create and test LMS content items, manage curriculums in accordance with SL&D direction, make assignments according to business rules, administer and maintain assessments, and run reports. The Digital Learning Analyst will need to follow a similar process in support of business meetings and key initiatives, such as product launches and national meetings.  Additionally, the Analyst will need to provide support for our gaming platform by loading, verifying, and launching content and supporting report generation. Additional responsibilities include managing course codes, descriptions, standards maintenance, audience configuration, curriculum management and reporting. Candidate will be responsible for supporting documentation of all SOP’s. Candidate is responsible for understanding Learning Experience Excellence team capabilities and making recommendations for improvement. 

Key Responsibilities:

  • Work with L&D business team, Learning Experience Excellence Team, and IT partners to accomplish day-to-work.
  • Day-to-day administration/system upload of TA learning assets developed by all Commercial Business Units
  • Develop and document processes to create standard operating procedures as needed
  • Perform LMS quality control duties routinely
  • Create and schedule LMS reports as needed
  • Manage advanced analytic report requests from various learning (assessment, LMS, and continuous learning) platforms
  • Provide SCORM assistance, including: SCORM package testing and package uploading into learning platforms. Collaborate with vendors for appropriate troubleshooting.
  • Identify operational trends and recommend opportunities for process and other improvements
  • Receive in-bound technical support calls or emails from SL&D partners and field force employees, following appropriate process to resolve issues within SLAs
  • Partner with support services and IT to maintain data integrity and good internal customer service
  • Manage uploads of all assessments and certification requirements
  • Collaborate with stakeholders, ensuring system configurations for product launches
  • Possess strategic confidence to provide feedback and recommendations to appropriate stakeholders
  • Ability to prioritize and successfully manage competing projects and deliverables with similar timelines and a variety of stakeholders
  • Ability to drive governance within the framework of Digital Learning
  • Continuously seek to improve the LMS to meet business needs and improve user experience
  • Work independently to identify, troubleshoot, and solve moderate to highly complex user support problems
  • Strategic ability to meet with all key internal stakeholders in team meetings and in a 1:1 setting
  • After initial orientation and time in position, candidate will be asked for recommendations for streamlining and implementing best practices.

Job Requirements

Minimum Requirements/Qualifications:

  • Minimum of 5-7 years of experience managing and supporting LMS systems
  • Bachelor’s Degree preferred; additional IT-related technical certifications also preferred
  • Results oriented, proactive work ethic and ability to self-direct with strong attention to detail with a clear communication style
  • Comfort with ambiguity and ability to adapt to change while meeting deliverables and all timelines are required and essential to success
  • Ability to prioritize and successfully manage competing projects and deliverables with similar timelines and a variety of stakeholders
  • Strong project management skills
  • Strong written and verbal communication skills with the ability to communicate technical information to a non-technical audience.
  • Demonstrate knowledge of industry with a functional understanding of training development, eLearning development and instructional design
  • Excellent customer service/interpersonal skills
  • Ability to understand the big picture and connect the dots across various functions and business units 
  • Functional understanding rational data base languages, web browsers and system plug and play applications
  • Expert level working knowledge of Microsoft 365, with advanced Excel skills required
  • Intermediate to Expert level knowledge and experience with the following: Portal Applications - i.e. LMS, Gaming platforms, Salesforce, SharePoint, and ability to learn proprietary Learning Portal systems
  • Life science experience preferred, but not mandatory

At Syneos Health, we believe in providing an environment and culture in which our people can thrive, develop and advance. We reward and recognize our people by providing valuable benefits and a quality of life balance.

Why Syneos Health? Join a game-changing global company that is reinventing the way therapies are developed and commercialized. Here, you’re essential in solving and executing against today’s toughest commercialization challenges facing the world’s leading healthcare companies. From the very beginning, you’ll be supported by team members who, like you, aren’t afraid to try something new. You'll gain exposure and work in a dynamic environment to create better, smarter, faster ways to get biopharmaceutical therapies to patients.

As a healthcare company we have an important responsibility to protect individual and public health. Except in those locations where state or local law impacts this vaccination requirement, this position will require individuals to be fully vaccinated against COVID-19 as part of their job responsibilities unless an exemption can be confirmed based on a medical condition, sincerely-held religious belief, or other reasons recognized by applicable law. Submission and approval of an exemption request does not necessarily guarantee that an accommodation can be provided for any specific job. 

WORK HERE MATTERS EVERYWHERE | How will you accelerate biopharmaceutical commercialization?

Syneos Health companies are affirmative action/equal opportunity employers (Minorities/Females/Veterans/Disabled)


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