The primary purpose of this role is to become the main day-to-day contact for the client, working with the team both internally and externally to ensure the timely delivery of projects. Alongside this, you will be expected to take primary ownership of your accounts and the management of high-quality outputs from the team.
Client services management
•Excel at tactical and administrative processes, and be able to train and oversee junior staff performance in this area
•Assume responsibility for building positive relationships with mid-level clients
•Begin to build a thorough understanding of strategic, creative and digital client projects
•Become an ambassador for the company and its values with allocated clients
Product / task leadership and accountability
•Become the team go-to person for successful project management, staying on top of all details and timelines
•Proactively communicate deadlines
•Manage day-to-day projects from start to finish
•Ensure tight budgetary control
•Participate/present in client and new business presentations
•Supervise the client’s internal regulatory review process
•Take ownership for flawless execution of all business/financial deliverables
•Apply business and financial acumen to all projects, understanding how/when to identify and flag issues
•Demonstrate a solid understanding of advertising
•Understand the healthcare industry and begin to apply to day-to-day work
Team orientation / collaboration
•Enable smooth and effective teamwork
•Maintain positive and supportive relationships with internal and external resources
•Mentor junior level team members and ensure they feel supported
•Support senior team members by managing upwards
At Syneos Health, we are dedicated to building a diverse, inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to apply anyway. At times, we take into consideration transferrable skills from previous roles. We also encourage you to join our Talent Network to stay connected to additional career opportunities.
•An understanding of the brands you are allocated to and the market environment
•Working knowledge of the ABPI Code of Practice and the ability to ensure adherence to it
•Strong organisational and administration skills
•Excellent communication skills
•The ability to use Microsoft PowerPoint, Microsoft Word and Microsoft Excel
•Good financial acumen
•The ability to plan workload
•The ability to develop and effectively communicate project timelines
•Attention to detail and good proofreading skills
•Proactivity – ability to anticipate client requirements
•Solution focused – suggestion of ideas and recommendations where appropriate
•Experience managing a team effectively
At Syneos Health, we believe in providing an environment and culture in which our people can thrive, develop and advance. We reward and recognise our people by providing valuable benefits and a quality of life balance.
Syneos Health Communications is the only healthcare communications network that is part of a company on the frontlines of healthcare, with a clear view into the everyday complexities of life and health. As part of Syneos Health®, our agencies — consisting of leading brands and experts in advertising, branding, public relations, managed markets and medical communications — are engaged in every point of influence in health, providing real-world insight into markets and audiences in ways that no other partner could.
WORK HERE MATTERS EVERYWHERE | How will you accelerate improving patient outcomes?