The primary purpose of this role is to become an expert in client services. You will be expected to lead accounts, driving high levels of satisfaction and seeking out new business opportunities as the main senior point of contact.
Your focus will be on ensuring the smooth running of client services teams and accountability for meeting the business objectives of the clients, both strategically and financially.
You will be seen as a key ambassador for the company and its values.
Client Services Management
Oversee management/delegation of tactical and administrative processes
Use the strength of client relationships to secure agency business and ensure client satisfaction
Take the lead on strategic, creative and digital planning; oversee the team on deliverables
Be an expert in the client’s business
Product/Task Leadership and Accountability
Provide strategic guidance to the team to enable successful project execution, and identify and address potential issues
Recognise wider agency cross-discipline opportunities and take a larger role in new business opportunities
Oversee client-related financial and business operations for the team
Ensure financial management and budget compliance, anticipate and report on issues
Apply sound business insight and judgment in the best interests of the agency and our clients
Build expertise in identifying and enabling organic growth opportunities and learn to mine for new prospects
Team Orientation/ Collaboration
Be the example for professionalism and work ethic on the account team
Serve as the day-to-day champion of the brand, internally and externally
Create an environment that fosters idea sharing to achieve strategic goals
Take ownership of developing mid-level staff and teaching them how to be future leaders
Manage direct reports effectively by providing constructive and actionable feedback
The ability to coordinate multiregional client teams – globally and locally
Extensive healthcare advertising experience gained from an agency environment
Strong people management skills with a passion for nurturing junior staff members
Experience working on digital projects
Excellent verbal and listening communications skills
Confident when delivering presentations
Proactive and solution-focused – the ability to anticipate client requirements
Resilience and gravitas
Solution focused – suggestion of ideas and recommendations where appropriate
At Syneos Health, we believe in providing an environment and culture in which our people can thrive, develop and advance. We reward and recognise our people by providing valuable benefits and a quality of life balance.
Syneos Health Communications is the only healthcare communications network that is part of a company on the frontlines of healthcare, with a clear view into the everyday complexities of life and health. As part of Syneos Health®, our agencies — consisting of leading brands and experts in advertising, branding, public relations, managed markets and medical communications — are engaged in every point of influence in health, providing real-world insight into markets and audiences in ways that no other partner could.
WORK HERE MATTERS EVERYWHERE | How will you accelerate improving patient outcomes?
Syneos Health is an affirmative action/equal opportunity employer (Minorities/Females/Vet/Disabled)