Quality Assurance Manager

Mis à jour: September 20, 2022
Emplacement: Nationwide, United States
Identification d’emploi: 144739


RxDataScience Inc, a Syneos Health company, provides end-to-end advanced data analytics software solutions and services for biotech, pharmaceutical & healthcare companies. Our team brings deep domain expertise, along with a cutting-edge AI & ML technology platform, to enable and accelerate data driven decisions along the entire biopharma and life science industry value chain. Our goal is to solve complex challenges for life sciences and healthcare clients and enable insights at both strategic and operational levels, with a mission of Improving Patient Lives through data driven decisions.


The Quality Assurance (QA) Manager will assist in supporting our business goals by defining the testing strategies and protocols for analytic dashboard and reporting projects by leveraging our cloud infrastructure and proprietary products & insights platform.


  • Manage, mentor and coach a team of QA testers and team members.
  • Work independently to solve complex open-ended questions.
  • Create and apply BI functional testing techniques throughout the BI development lifecycle.
  • Create and apply automated data validation tests that ensure a high degree of data quality.
  • Complete efficient defect troubleshooting and root cause analysis.
  • Perform quality audits to deliver updates and feedback on success as well as areas for improvement.
  • Provide supervision and development opportunities for team members by hiring, training, mentoring, providing feedback/recognition, and delegating duties
  • Analyze key quality metrics and drivers to recommend changes to improve quality control processes and customer satisfaction.
  • Developing, implementing, and managing processes to ensure that products meet required specifications for quality, function, and reliability prior to delivery.
  • Identifying and setting appropriate quality standards and parameters for products.
  • Communicating quality standards and parameters to QA team, product development team, and other appropriate stakeholders.
  • Coordinating product testing processes.
  • Participating/overseeing product testing.
  • Identifying and analyzing issues, defects.
  • Reviewing client and user feedback.
  • Maintain compliance with regulations, guidelines, and policies.
  • Collaboratively working as part of an Agile product team to create and test our mobile solutions, web app, and API.
  • Create detailed Test plans.
  • Provide high level status update to the senior leadership on quality metrics for various projects.
  • Manage and create test cases and execution paths based on product requirements.
  • Identifying the appropriate data for testing and work on data conditioning needs.
  • Evaluating product functionality using manual and automated testing methods.
  • Document and prioritize defects and work with the team to resolve them.

Job Requirements

At Syneos Health, we are dedicated to building a diverse, inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to apply anyway. At times, we take into consideration transferrable skills from previous roles. We also encourage you to join our Talent Network to stay connected to additional career opportunities.

  • BS/BA Degree in Information Systems, Software Engineering, Computer Science, Data Engineering, or related fields.
  • Minimum 7-10 years of QA experience with excellent knowledge of QA best practices.
  • Testing experience on BI platforms.
  • Exposure to Azure Data Factory, Azure Data Lake, ADW, Power BI & Tableau.
  • Knowledge of cloud-based data warehouses, Snowflake preferred.
  • Experience in issue tracking tools and test management tools (Writing test cases, test execution, defects life cycle and generating reports).
  • Conversant with ELT and Report testing.
  • Good knowledge on Agile framework, testing methodologies, and SDLC.
  • SQL competency across multiple database technologies (Oracle and Snowflake preferred).
  • Strong analytical skills and logical approach to problem solving.
  • 3-5 years of experience managing a team of 5+ professionals.
  • Experience working with bug tracking software such as Jira.
  • Experience in developing a STLC (Software Test Life Cycle).
  • Strong supervisory and leadership skills.
  • Time management skills with a proven ability to meet tight deadlines.
  • Excellent organizational skills and attention to detail.
  • Strong verbal and written communication skills.
  • Excellent interpersonal and customer service skills.

Preferred Qualifications

  • Prior experience in the Pharmaceutical / Life Sciences industry
  • Bachelor’s Degree.
  • Experience in working in an onsite-offshore model and working with a virtual team (US and India).

At Syneos Health, we believe in providing an environment and culture in which our people can thrive, develop and advance. We reward and recognize our people by providing valuable benefits and a quality of life balance.

Why Syneos Health? Join a game-changing global company that is reinventing the way therapies are developed and commercialized. Here, you’re empowered to exceed your sales goals with the autonomy you need to over deliver. We’re dedicated to creating better, smarter, faster ways to get biopharmaceutical therapies to patients. Syneos Health has launched more sales teams in the last 5 years across all major Therapeutic Areas than the top 25 pharma companies combined. By joining Syneos Health, you’ll be connected to our multitude of career paths and pipeline of employment opportunities.

WORK HERE MATTERS EVERYWHERE | How will you accelerate pharmaceutical sales?

Syneos Health is an affirmative action/equal opportunity employer (Minorities/Females/Vet/Disabled) 

As a healthcare company we have an important responsibility to protect individual and public health. Except in those locations where state or local law impacts this vaccination requirement, this position will require individuals to be fully vaccinated against COVID-19 as part of their job responsibilities unless an exemption can be confirmed based on a medical condition, sincerely-held religious belief, or other reasons recognized by applicable law. Submission and approval of an exemption request does not necessarily guarantee that an accommodation can be provided for any specific job.

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